Keyturn Terms of Service

1. The Service

Keyturn provides a software-as-a-service platform for property owners, managers, and management companies to organize property, tenant, vendor, financial, and document information, and to invoke artificial-intelligence agents on that information at the Customer's direction (the "Service"). The Service is accessed at keyturnpm.com and its subdomains.

We may update, enhance, or modify the Service from time to time. We will not make changes that materially degrade the core functionality of a paid subscription during an active billing period without notice.

2. Accounts and Users

2.1 Account Creation

To use the Service you must create an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at support@keyturnpm.com if you suspect unauthorized use.

2.2 Authorized Users

You may invite users from within your organization to access your account under roles defined in the Service (owner, admin, member, viewer). You are responsible for (a) the actions of users you invite, (b) ensuring they comply with these Terms, and (c) promptly removing access for individuals who no longer require it. Plan limits on the number of users apply.

2.3 Eligibility

You must be at least 18 years old and legally capable of forming a binding contract. The Service is not intended for personal, family, or household use.

3. Subscription, Fees, and Payment

3.1 Plans and Trials

The Service is offered on subscription tiers (for example, Trial, Starter, Professional, and Enterprise), each with specified limits on properties, users, and monthly AI-agent tasks. Trial accounts automatically convert to a paid plan at the end of the trial period unless you select a paid plan earlier or cancel before the trial ends.

3.2 Fees and Overage Charges

Subscription fees are billed monthly in advance, in U.S. dollars, at the prices published in the Service when the subscription is activated. AI-agent tasks beyond the included monthly allowance are billed as overage at the per-task rate for your plan. All fees are non-refundable except as required by law or as expressly stated in these Terms.

3.3 Payment Processing

Subscription billing is processed by Stripe, Inc. By subscribing, you authorize us and Stripe to charge your designated payment method for the subscription fees and any overage charges. If a payment is not received when due, we may suspend or terminate your access to the Service.

3.4 Taxes

Fees are exclusive of taxes. You are responsible for any applicable sales, use, value-added, or similar taxes, excluding taxes on our net income.

3.5 Price Changes

We may change subscription prices on at least 30 days' written notice (which may be provided by email to the administrator on file or through the Service). Price changes will take effect at the start of the next billing cycle after the notice period. Continued use of the Service after a price change constitutes acceptance of the new price.

3.6 Upgrades, Downgrades, and Cancellation

You may upgrade, downgrade, or cancel your subscription at any time through the billing portal. Upgrades take effect immediately with prorated charges. Downgrades and cancellations take effect at the end of the current billing period; no partial refunds are issued for unused time.

4. Customer Content

4.1 Ownership

As between the parties, you own all right, title, and interest in and to the content, data, and materials you or your users submit to the Service ("Customer Content"). We claim no ownership of Customer Content.

4.2 License to Keyturn

You grant Keyturn a limited, worldwide, royalty-free license to host, store, transmit, copy, modify, display, and process Customer Content solely as necessary to (a) provide and improve the Service for you, (b) execute agent tasks you request, (c) comply with legal obligations, and (d) enforce these Terms. This license ends when the Customer Content is deleted, except for residual copies in routine backups pending scheduled deletion.

4.3 Your Responsibilities for Customer Content

You represent and warrant that you have all rights, consents, and authority necessary to submit Customer Content to the Service and to permit its processing as described in these Terms and our Privacy Policy. This includes, without limitation, any notices and consents required by fair housing, tenant privacy, credit reporting, debt collection, consumer financial protection, telecommunications, and similar laws.

4.4 Not a Reporting Agency

Keyturn is a software tool. Keyturn is not a consumer reporting agency, credit bureau, tenant screening service, debt collector, insurance broker, or real estate broker. You are solely responsible for compliance with the Fair Credit Reporting Act, the Fair Housing Act, the Fair Debt Collection Practices Act, the Telephone Consumer Protection Act, state landlord-tenant laws, and all other laws applicable to your use of the Service and to any actions you take based on agent output.

5. AI Agent Output

5.1 Drafting Aid, Not Legal Advice

Agent output is a drafting aid and informational suggestion, not legal, financial, tax, or professional advice. Large language models can produce inaccurate, incomplete, or biased output. Before relying on agent output for any material decision, including sending notices, filing documents, adjusting rent, terminating a lease, dispatching vendors, publishing listings, or making payments, you must review the output for accuracy, completeness, legal compliance, and suitability for your specific circumstances.

5.2 Fair Housing and Non-Discrimination

You are responsible for ensuring that any listing description, tenant communication, or housing-related decision made using the Service complies with the Fair Housing Act and all other federal, state, and local fair housing and anti-discrimination laws. Keyturn agents are instructed not to produce content that discriminates on any protected basis, but you remain ultimately responsible for the content you publish or transmit.

5.3 Approval Gates

Certain agent actions (including calendar event creation, vendor dispatch, listing publication, and tenant communications) are gated on explicit human approval within the Service. You must not circumvent these gates through integrations, automations, or other technical means, and you are responsible for the outcomes of any actions you approve.

5.4 No Warranty of Output

Agent output is provided on an "as-is" basis. We do not warrant that agent output will be accurate, suitable for any particular purpose, free from errors, or legally compliant in your jurisdiction.

6. Acceptable Use

You agree not to, and not to permit any person to:

• Use the Service in violation of applicable law or these Terms
• Upload Customer Content that you do not have the right to submit
• Upload or generate content that is unlawful, defamatory, infringing, harassing, or that violates any person's privacy, publicity, or other rights
• Upload or transmit malware, ransomware, or other harmful code
• Use the Service to discriminate on the basis of any legally protected characteristic, or to draft, circulate, or publish housing-related content that violates fair housing laws
• Attempt to gain unauthorized access to the Service, any other Customer's account, or related systems
• Probe, scan, or test the vulnerability of the Service without our prior written consent
• Reverse engineer, decompile, or disassemble the Service, or attempt to derive the source code, algorithms, or models
• Use the Service to build a competing product, or to train machine-learning models other than for your own internal use with your own Customer Content
• Resell, sublicense, or white-label the Service without our prior written consent
• Interfere with, disrupt, or impose an unreasonable load on the Service
• Circumvent plan limits, rate limits, approval gates, or usage meters
• Submit sensitive categories of personal information that are not necessary for property management, including Social Security numbers of third parties, government-issued identification numbers, full payment card numbers, or protected health information

7. Intellectual Property

The Service, including the software, interfaces, trademarks, agent designs, and all related intellectual property, is owned by Keyturn and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term solely for your internal business purposes, subject to these Terms. All rights not expressly granted are reserved. You may not remove any proprietary notices from the Service.

We welcome feedback, suggestions, and ideas about the Service. If you provide them, you grant us a perpetual, irrevocable, royalty-free, sublicensable, worldwide license to use them for any purpose, without attribution or compensation.

8. Confidentiality

Each party may receive non-public information from the other in connection with the Service ("Confidential Information"). Customer Content is your Confidential Information. The Service's pricing, non-public features, and technical architecture are our Confidential Information. Each party will (a) use the other's Confidential Information only to perform under these Terms, (b) protect it with the same care used for its own similar information (but not less than reasonable care), and (c) not disclose it except to personnel and advisors with a need to know and who are bound to confidentiality obligations. Confidential Information does not include information that is or becomes public without breach of these Terms, was independently developed, or is lawfully obtained from a third party without confidentiality obligations.

9. Data Privacy and Security

Our Privacy Policy describes how we handle information. By using the Service you acknowledge that we will collect, use, and share information as described in that policy. We will maintain administrative, technical, and physical safeguards designed to protect Customer Content, as further described in the Privacy Policy. You remain responsible for securing your credentials, managing user access within your account, and complying with your own legal obligations regarding the information you submit.

10. Term and Termination

10.1 Term

These Terms take effect when you first accept them and continue while you have an active account.

10.2 Termination by You

You may cancel your subscription at any time through the billing portal. Cancellation takes effect at the end of the current billing period.

10.3 Termination or Suspension by Keyturn

We may suspend or terminate the Service, your account, or any user's access (a) immediately if you materially breach these Terms and, where the breach is curable, fail to cure within 10 days after written notice; (b) immediately if required by law or to prevent material harm to the Service, other Customers, or third parties; or (c) for convenience on at least 30 days' notice, in which case we will refund any prepaid fees covering the period after termination.

10.4 Effect of Termination

On termination, your right to access the Service ends and we may disable your account. You will have 30 days after termination to export Customer Content through the Service's export tools. After that period, we may delete Customer Content as described in the Privacy Policy. Sections that by their nature should survive termination will survive, including provisions on intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, KEYTURN DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECT WILL BE CORRECTED. WE DO NOT WARRANT THAT AGENT OUTPUT WILL BE ACCURATE, COMPLETE, COMPLIANT WITH APPLICABLE LAW, OR SUITABLE FOR ANY PARTICULAR USE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. KEYTURN'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID OR PAYABLE BY YOU TO KEYTURN IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

The limitations in this Section apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and will apply even if a limited remedy fails of its essential purpose. The parties agree that these limitations form an essential basis of the bargain between them and that Keyturn's pricing reflects this allocation of risk.

13. Indemnification

13.1 By You

You will defend, indemnify, and hold harmless Keyturn, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claim, demand, suit, or proceeding, and any resulting loss, damage, liability, cost, or expense (including reasonable attorneys' fees), arising out of or related to (a) your Customer Content, (b) your use of the Service in violation of these Terms or applicable law, (c) your reliance on agent output without independent review, (d) any dispute between you and a third party (including a tenant, applicant, vendor, employee, or contractor), and (e) any alleged violation by you of fair housing, fair credit reporting, telecommunications, consumer protection, or landlord-tenant laws.

13.2 By Keyturn

We will defend, indemnify, and hold you harmless from and against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes any U.S. patent, copyright, or trademark, and we will pay amounts finally awarded against you or agreed in settlement. We will have no obligation for any claim to the extent arising from (a) Customer Content, (b) modification of the Service other than by us, (c) use of the Service in combination with items not provided by us, or (d) continued use after we have provided a non-infringing alternative.

13.3 Process

The indemnifying party's obligations are conditioned on (a) prompt written notice of the claim, (b) exclusive control of the defense and settlement (provided that no settlement may impose non-monetary obligations on the indemnified party without consent), and (c) reasonable cooperation.

14. Governing Law; Venue; Dispute Resolution

Governing Law. These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Exclusive Venue. All disputes arising out of or related to these Terms or the Service will be brought exclusively in the state or federal courts located in Tarrant County, Texas. Each party consents to the personal jurisdiction of those courts and waives any objection to venue.

Jury Trial Waiver. TO THE FULLEST EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

Equitable Relief. Either party may seek injunctive or other equitable relief to protect its intellectual property or Confidential Information without posting a bond.

Time Bar. Any claim must be brought within one year after the cause of action accrues, or it is permanently barred to the fullest extent permitted by law.

15. Changes to These Terms

We may update these Terms from time to time. If a change is material, we will provide notice at least 14 days in advance (which may be provided by email or through the Service) unless a shorter period is required by law. Continued use of the Service after the effective date of the updated Terms constitutes acceptance. If you do not agree to an update, you must stop using the Service before it takes effect and may terminate your subscription, in which case we will refund any prepaid, unused fees covering periods after termination.

16. General

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any order form or written agreement expressly referencing these Terms, constitute the entire agreement between the parties regarding the Service and supersede any prior or contemporaneous agreements on the subject. Any printed or click-through terms on a purchase order, vendor portal, or similar form are rejected and have no effect.

16.2 Assignment

You may not assign these Terms without our prior written consent, except that you may assign these Terms to a successor in a merger, acquisition, or sale of substantially all assets, on written notice to us. We may assign these Terms at any time. Any attempted assignment in violation of this Section is void.

16.3 Independent Contractors

The parties are independent contractors. These Terms do not create any agency, partnership, joint venture, or employment relationship.

16.4 No Third-Party Beneficiaries

These Terms do not create any rights for the benefit of any third party.

16.5 Force Majeure

Neither party is liable for any delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or hosting provider failures, cyberattacks, pandemics, and denial-of-service attacks.

16.6 Notices

Legal notices to Keyturn must be sent to legal@keyturnpm.com and will be effective on receipt (and receipt will be presumed on the next business day after electronic delivery). We may give notice to you by email to the administrator on file or through the Service.

16.7 Severability; Waiver

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. A party's failure to enforce any provision is not a waiver of its right to do so later.

16.8 Export and Sanctions

You represent that you are not located in a country subject to U.S. embargo and that you are not on any U.S. government list of restricted parties. You will comply with all applicable export-control and sanctions laws when using the Service.

16.9 Headings; Interpretation

Section headings are for convenience only. "Including" means "including without limitation."

17. How to Contact Us

Questions about these Terms should be directed to:

KeyTurn LLC
Legal notices: legal@keyturnpm.com
Customer support: support@keyturnpm.com
Organized under the laws of the State of Texas.